Customer Support

We’re always happy to help

Please note that our contact number has been updated! Do you have a question - take a look at these FAQs:

Orders

Orders

  • Change or cancel your order
  • Order status
  • Invoice missing
  • Minimum order value
Claims & Returns

Claims & Returns

  • Claims
  • Return number
  • Return costs
  • Refunds
  • Cancellation
Payment

Payment

  • Payment methods
  • Payment status
  • Payment failed
  • Retry PayPal
Delivery

Delivery

  • Delivery times
  • Delivery options
  • Parcel tracking
  • Coronavirus: Can you still ship my order?
  • Coronavirus: Can I infect myself with COVID-19 with your goods?
Customer Account

Customer Account

  • My account
  • Change password
  • Change email address
  • Delete my account
Benefits & Shop

Benefits & Shop

  • Product information
  • Sign up for newsletter

Leave us a message and we’ll get back to you.

or take a look at the FAQs above

Required fields
Please enter your details
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  • Please enter your last name
  • Please enter your email address.
  • Please enter a valid email address
  • Please enter a valid phone number
Required fields
How can we help you?
  • Invalid contact reason
  • This customer number is not valid
You can find your order number in your order confirmation email, in “my account“ - Manage account - Orders, or on the order invoice
  • Invalid order number
  • Please enter your message here
  • The attachment exceeds the max. file size (5MB)

Would you prefer to speak to someone?

Please have your customer or order number ready as this will enable us to deal with your query more quickly. You will find both numbers on your invoice or under "My account"

Our Customer Service Team is available:

  • Monday to Friday: 8am - 5pm
  • Saturday: 8am - 2pm

 

  • 01865 951302

 

*RRP= Recommended Retail Price ** Conditions apply
 

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Delivery

Free Delivery
over £49 **

International:

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bitiba GmbH 2022

Thank you for contacting bitiba

Thank you for your message. Our Customer Service team will get back to you as soon as possible. We have sent a copy of your message to your email address.