bitiba delivers from a minimum order value of £19.00 (excluding shipping charges). Free delivery applies to standard orders of £39.00 or more to GB mainland addresses. For orders less than £39 we will charge an additional shipping fee of £3.99.
A minority of GB postcodes, including the Highlands, UK Islands and Channel Islands, do not qualify for free shipping. The exact cost of delivery is determined by your postcode. This can be checked using the tool below and will also be visible before checkout.
The maximum weight for any parcel we can dispatch is 31kg. Orders weighing over 31kg will be dispatched in 2 or more parcels (depending on weight). For a small minority of orders where the total order value per kg is below £2, a service charge of £2.99 per additional parcel will be applied to cover additional costs. The fee will be visible before checkout.
Occasionally the actual weight (gross weight) of a product can differ slightly from its nominal weight due to packaging or because manufacturers have slightly higher filling weights. We use the gross weight of the product for order weight calculation.
Most orders are processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities (normally available within 1 working day from dispatch). You can also track your order via your "My account" page.
Delivery to GB mainland addresses usually takes place within the specified number of days below (excl. Sundays & Bank Holidays). This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.
||90% of our parcels
are delivered between
|Earliest Delivery Day
(when ordered before 4pm)
||Tuesday (next day)
||Wednesday (next day)
||Thursday (next day)
||Friday (next day)
||Saturday (next day)
||Tuesday (next week)
||Tuesday (next week)
Bulky goods are subject to special shipping terms and customers are advised that these items may take longer to arrive than the estimated delivery times above and may arrive separately. This information is included in the product description.
For further information, please contact our customer care" team.