It’s empty in here!
These General Terms and Conditions of Business apply to all orders and deliveries between bitiba GmbH, Herzog-Wilhelm-Str. 12, 80331 Munich, Germany, (hereinafter: bitiba) and its customers via the online shop www.bitiba.co.uk.
The images of the range in the online shop are intended as an illustration and do not constitute binding offers for sale. By completing the order process by clicking on the "Buy" button the customer makes a binding offer to enter into a purchase contract. The customer thereupon receives an automated confirmation of receipt of order by e-mail (order confirmation). This order confirmation does not constitute acceptance of the offer. The contract with bitiba is only concluded when bitiba sends the ordered product to the customer and the shipping to the customer is confirmed by e-mail (shipping confirmation).
The offered goods are sold in customary domestic quantities only and only to persons of an age at which they are capable of entering into legal transactions.
All prices include statutory VAT and exclude shipping costs. We do not sell to businesses, therefore we do not issue VAT receipts, nor do we refund the VAT.
bitiba delivers from a minimum order value of £15.00 (excluding shipping charges). In Great Britain, deliveries are free of charge from an order value of £45.00. Orders of a lesser value incur a small shipping and handling fee which can be found here.
The maximum weight for any parcel we can dispatch is 31kg. Orders weighing over 31kg will be dispatched in 2 or more parcels (depending on weight). Based on the value and weight of your order, a service charge of £2.99 per additional parcel will be applied. The fee will be visible before checkout and details can be found here.
In countries other than the Federal Republic of Germany, bitiba only delivers to private individuals.
Unless stated otherwise in the offer, the delivery period is 2 to 3 working days after dispatch. Information about delivery and shipping conditions is available here.
In the event that some of the ordered products are not in stock, bitiba shall be entitled to provide partial deliveries at its cost provided this is acceptable for the customer.
In the event that bitiba is unable to deliver the ordered product because bitiba itself is not supplied by its own suppliers, without culpability on the part of bitiba, bitiba may withdraw from the contract. In such a case, bitiba shall inform the customer without delay and propose a comparable product. If a comparable product is not available, or if the customer does not wish to have that product delivered, bitiba shall, without delay, reimburse payments made by the customer. Deliveries are free of customs duties within the EU. In the case of delivery in countries outside the EU customs duties, taxes and other levies that may apply shall be borne by the customer.
In the event that supplied products are damaged en route, the bitiba customer service is to be contacted, where possible, without delay. As a result, bitiba shall have the option of lodging a complaint with the carrier or transport insurer regarding the damage. If the customer fails to provide notification of transport damage, this shall not have any effect whatsoever on the customer's statutory guarantee rights.
In order to fulfil customer orders bitiba needs to pass on the customer email address and where available contact phone number to the delivery company authorised to delivering the goods. This forms part of the contract with bitiba. The customer does not have the right to object. For further information please see our Data Protection page.
The goods shall remain the property of bitiba up until payment in full. Prior to the passing of ownership, pledging, ownership transfer by way of security, processing or redesigning are not permitted without approval by bitiba.
Customers who are consumers have a fourteen-day cancellation right. A consumer is any natural person who enters into a legal transaction for a purpose that is neither attributable to their commercial nor self-employed professional activity. The following regulations apply to the cancellation right and the excluding of the cancellation right. If customers have any further questions about cancellations, they can contact the bitiba customer service.
The exercise of the right of withdrawal
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.
To exercise the right of withdrawal, you must inform us (bitiba GmbH, Customer Services Herzog-Wilhelm-Strasse 12, 80331 Munich, Germany, telephone: 01234 430601, firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post or e-mail). You may use the attached model withdrawal form but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods to
Middlemarch Business Park
without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
End of Information concerning the Right of withdrawal
The right of withdrawal does not apply in the event of delivery of goods
Sample of the model withdrawal form
(Should you wish to cancel your contract with bitiba please complete this form and return to)
— bitiba GmbH, Customer Service, Herzog-Wilhelm-Strasse 12, 80331 Munich, Germany, email@example.com
— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),
— Ordered on (*)/received on (*)
— Name of consumer(s)
— Address of consumer(s)
— Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropriate.
The statutory guarantee provisions apply.
Veterinary medicine diet feed should only be used where recommended and by way of regular monitoring by the veterinarian. The veterinarian should be visited regularly (every 6 months) during the feeding for check-up examinations and without delay in the event of deterioration in the domestic pet's condition. bitiba is not liable for the consequences of inappropriate use of veterinary medical diet feed or use that is unnecessary.
If the customer defaults in payment, the purchase price shall incur interest during the default in the sum of 5 percentage points above the ECB base lending rate. If the customer is not a consumer, the default interest shall be 8 percentage points above the base lending rate. bitiba reserves the right to assert a claim for greater damage caused by default subject to furnishing proof in that respect.
1. Credit & Debit card
Payment for goods is to be made by debit card or credit card (Visa, MasterCard, Diner's Club).
Your credit or debit card will not be charged until your goods leave our warehouse. In the case of possible returns the amount paid will be refunded. Should your credit card have insufficient credit we reserve the right to invoice you for the costs incurred in making requests for payment.
bitiba reserves the right in individual cases or depending on the delivery method chosen by the customer to accept only certain types of payment
2. Credit Notes
In the case of redeeming credit notes, the specific, valid redemption conditions, minimum order quantity and period of validity etc. are to be adhered to. The corresponding information is stated on the credit notes. In any case, only one credit note or one order / customer-related reduction can be redeemed for each purchase. Payment in cash or subsequent setting off with previous orders is not possible. Resale is not permitted.
PayPal is an online account-based system that lets anyone with an email address send and receive online payments using their credit card or bank account. You can use it at bitiba to pay safely, easily and quickly.
bitiba only issues invoices in electronic form. All invoices will be emailed to the customer as a downloadable PDF.
bitiba takes the protection of its customers' data very seriously. The bitiba data protection declaration can be viewed here.
Herzog-Wilhelm-Strasse 12, 80331 Munich, Germany
represented by the Management Board:
Dr. Cornelius Patt
bitiba.co.uk is the trading name of bitiba GmbH registered in Germany,
Munich HRB 177246
UST-ID: DE 249 236 792
When registering as a customer and opening a bitiba customer account, as well as with the first order, the customer will automatically be invited to participate in the free bitiba Stamp Card loyalty programme. Details of the conditions of participation can be found here.
bitiba will use the email address specified in the my bitiba account to inform the customer on the status of their Stamp Card and voucher(s) associated with it. The customer has the right to revoke the use of this email address at any time without incurring any costs other than the transmission costs according to the basic rates.
Should any provision of these Terms and Conditions be or become invalid or unenforceable, the validity or enforceability of the other provisions of these Terms and Conditions shall not be affected thereby. German law applies by way of exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG).
Status of these General Terms and Conditions of Business: 18. January 2019