Shipping Information and Costs

  • Shipping Costs

    Shipping Costs

    Shipping is free on all orders with a value of £49.00 or more for most of the UK*. Our minimum order value is £15 (excluding shipping charges). For a breakdown of our delivery charges, please see below.

    Country
    Delivery Fee
    Free Shipping for Orders Above
    Delivery Service Provider
    Great

    Great Britain

    £4.99

    £49.00

    No preference

    *A minority of GB postcodes, including the Highlands and UK Islands, do not qualify for free shipping. The exact cost of delivery is determined by your postcode and can be viewed in your shopping basket before checkout.

    Please note that currently we cannot ship to Northern Ireland or the Channel Islands.

  • Overweight Orders

    Overweight Orders

    The maximum weight for any parcel we can dispatch is 31kg. Orders weighing over 31kg will be dispatched in 2 or more parcels (depending on weight). Based on the value and weight of your order, a service charge of £2.99 per additional parcel will be applied. The fee will be visible before checkout.

    Occasionally the actual weight (gross weight) of a product can differ slightly from its nominal weight due to packaging or because manufacturers have slightly higher filling weights. We use the gross weight of the product for order weight calculation.

  • Delivery Times

    Delivery Times

    Most orders are processed and dispatched within 24 hours and our delivery service partners provide online parcel tracking facilities (normally available within 1 working day from dispatch). You can also track your order via your "My account" page.

    Delivery to GB mainland addresses usually takes place within the specified number of days below (excl. Sundays & Bank Holidays). This may vary depending on availability, payment method, location and other factors beyond our control. For bank holidays, please allow an extra day.

    Ordered on
    90% of our parcels are delivered between
    Earliest Delivery Day (ordered before 4pm)

    Monday

    1-3 days

    Tuesday (next day)

    Tuesday

    1-3 days

    Wednesday (next day)

    Wednesday

    1-3 days

    Thursday (next day)

    Thursday

    1-3 days

    Friday (next day)

    Friday

    1-3 days

    Saturday (next day)

    Saturday

    2-3 days

    Tuesday (next week)

    Sunday

    2-3 days

    Tuesday (next week)

    Please note, a minority of our parcels are shipped from our European distribution centres and are likely to experience 2-3 days delay on top of our standard delivery times. We apologise for any inconvenience caused.

  • Bulky Goods

    Bulky Goods

    Bulky goods are subject to special shipping terms and customers are advised that these items may take longer to arrive than the estimated delivery times above and may arrive separately. This information is included in the product description.

    For further information, please contact our customer care team.