Shipping Information and Costs
Please note: We're currently unable to fulfill orders in rural Scotland, offshore postcodes, and some remote areas due to an unexpected technical issue.
We know this is frustrating, and we're working hard to fix it. We hope to have everything back up and running by the end of October, any changes to this will be updated here.
We’re truly sorry for the disruption and any inconvenience this may cause.
Please note: Due to Customs restrictions, we are no longer able to serve customers in Northern Ireland from the bitiba.co.uk site. We apologise for any inconvenience.
Shipping Costs
For most of the UK*, bitiba offers free delivery on orders from £45 and a choice of delivery service as follows:
| Delivery Service Provider |  Standard Home Delivery |
|---|---|
| Order Value £15 - £29 | £4.99 |
| Order Value £29 - £45 | £1.99 |
| Order Value £45+ | FREE |
| Delivery Service Provider |  Evri Click & Collect |
| Order Value £15 - £29 | £4.49 |
| Order Value £29 - £45 | £1.49 |
| Order Value £45+ | FREE |
Delivery Service Provider | Order Value £15 - £29 | Order Value £29 - £45 | Order Value £45+ |
|---|---|---|---|
Standard Home Delivery | £4.99 | £1.99 | FREE |
Evri Click & Collect | £4.49 | £1.49 | FREE |
Our minimum order value is £15 (excluding shipping charges).
The exact delivery cost depends on your choice of delivery service, your location and the weight of your parcel(s) and can be viewed in your shopping basket before checkout.
Under the Standard Home Delivery, we will choose the best delivery service for you. Your order can be delivered by Evri, or DPD.
Evri Click & Collect is available for collection at 7000 locations. The maximum weight for Evri Click & Collect parcels we can dispatch is 15kg. Orders weighing over 15kg will not qualify for the service.
For orders above 31kg, an additional shipping fee of £2.99 per order may be added to cover for the extra shipping fee incurred by sending more than 1 parcel (maximum weight per package 31kg).
*A small minority of postcodes, including the Highlands and islands do not qualify for free shipping. For these postcodes, the delivery charge is £7.99 for orders between £15 and £45, and £3.99 for orders over £45. We are unable to deliver to Northern Ireland.