Return Policy and Right of Withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you, acquires, physical possession of the goods.

To exercise the right of withdrawal, you must inform us (bitiba GmbH, Customer Services Herzog-Wilhelm-Strasse 12, 80331 Munich, Germany, telephone: 01234 430601, of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form but it is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods to

bitiba Returns
Carbon 207
Siskin Drive
Middlemarch Business Park

without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

End of Information concerning the Right of withdrawal

Provider/Operating Company

Any contract entered into is concluded with bitiba GmbH unless specifically stated otherwise.

bitiba GmbH
Herzog-Wilhelm-Straße 12
80331 Munich
Phone: 01234 430601
Fax: 01234 430367

Our customer service team are available Mon - Fri from 8am to 5pm and Sat from 8am to 2pm(except public holidays).

Please note: Call costs will vary according to the provider and the length of the call. is the trading name of bitiba GmbH registered in Germany,
company number
Munich HRB 177246
VAT ID: DE 249 236 792
Management Board
Geoffroy Lefebvre
Andreas Maueröder