SureFlap Microchip Pet Door Connect

We are super happy with the door, but after a couple of months the Hub lost its connection and it’s impossible to reconnect. There’s no help on the official website. So, about the door itself, I can say it’s a really good product, but the connection issues are a real headache! I’d recommend buying the door without the Hub, as that’s what we have now – just €100 more expensive, since the Hub is useless!

Since I bought the door, I have been in contact with Sure Petcare’s support desk. First, I installed it on the door and tried to assign my pet. It didn’t work, even after they sent a test kit, which was also unsuccessful. Then I removed the door and was able to assign the cat, as the chip was recognised. I installed the door again, and now it does read the cat’s chip. It has been a disappointment from the start. Well, I’ll give two stars because at least the support desk is responding and trying to help.