SureFlap XXL Microchip Pet Door - White

I'm having an issue with the chip recognition – sometimes, and increasingly often, the lock doesn't open or only opens after a long delay. Apart from sending lots of emails and ignoring obvious facts, nothing has happened. They also asked for lots of videos, which, in my opinion, were then misinterpreted. The problem hasn't been fixed – no offer to replace the flap, even though it's not even two years old.

I have a sick cat who needs to be fed special food, so I thought this automatic feeder was great. Unfortunately, it didn’t work for my cat. I then took my cat to the vet to have the position of her chip checked. He explained to me that chips are implanted near the shoulder blade throughout Europe and that he’s familiar with this problem. The arch would need to be tilted further forward to detect the chip better. The device was returned.