Top local reviews
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White Fish (110g)
Why have these changed?
My cats used to love these but the last tube I bought was completely different and now they won't touch them
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Chicken (200g)
Not what they were
My cat used to love these. However they have completely changed the product. The chicken pieces are now really hard, brittle and dry. Completely different to what the used to be. My cat will not touch these. Such a shame they messed with what was a winning formula....presumably it was to reduce costs etc. But they will lose many, many customers for this....and rightly so.
Reviews from other countries
|Netherlands
Kip 200 g
Changed for the worse
She doesn’t eat kibble, so I got this for her, but something has changed. I ordered a few cans and she loved one, but turned her nose up at the others. Given the ridiculously high prices, I don’t dare buy it again. Since the 'bad' one, she’s also eating other food very poorly.
This review has been translated.
View original|Germany
Weißfisch (3 x 110 g)
No longer edible
For years, the Snackies were an absolute hit with our four cats, but since the change a few months ago, they won't eat them anymore. Unfortunately, all complaints to the specialist department have so far gone unanswered. Such a shame!
This review has been translated.
View original||Germany
Weißfisch (110 g)
Quality is no longer there
Our four cats used to be addicted to the whitefish cubes back when the tins were smaller/lower and the cubes were still white instead of yellow! Now, only one cat will eat the Snackies, and even then with a wrinkled nose... I’ve just bought the super mega deal and HOPE I get the good quality again! Otherwise, this will be my last order!
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View original||Netherlands
3 x Witvis (330 g)
Cosma XXL whitefish
Just saw the same thing. My cat was crazy about it too! Placed an order, noticed the packaging had changed and the kibble was bigger and browner. Now my cat wants nothing to do with it!!😵💫 Not a single piece eaten!🤔
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View original|Netherlands
Kip 200 g
Snacks and cans have changed
Our cats have loved these chicken snacks for years. However, they've recently changed (they now come in taller tins) and our cats are now turning their noses up at them.
Such a shame, as for one of our cats these were the only snacks she would eat.
Sometimes you get lucky and still receive the old version—leftover stock? Or are the old ones secretly making a comeback? We keep hoping, because now I have to disappoint that hopeful little face every time.
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View original|Netherlands
3 x Kip (600 g)
Used to be my favourite, not anymore after the change
Since the bigger tubes, my cats won’t eat them anymore, even though they used to love them! I won’t be buying them again, especially with the price – it was already high but has gone up by several euros recently.
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||Poland
150 g
What's wrong
We've been ordering the smaller tins for a while now and they were great. But there's definitely something wrong with this big tin. When you open it, it doesn't smell like fish at all, just chemicals (like paint). The cat walks away straight away and won't even touch it, but with the smaller tins we never had this problem. The texture of the chunks is also completely different compared to the smaller tins. The white fish is great, but the salmon is a disaster.
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View original||Poland
150 g
Something's not right
The problem started as soon as I opened the can—it didn’t smell like fish, more like chemicals. Our cat used to eat this treat regularly, but only in the smaller tins, and it was his favourite. (He still does, because we have an even smaller tin and he eats that with gusto.) The texture of the chunks is also completely different. With this big can, he comes up, sniffs it, and immediately walks away. The white fish is great! The salmon is a disaster.
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View original||Germany
Hühnchen (3 x 200 g)
Subscription cancelled
I've been buying this for years, but the manufacturer changed the recipe. Now my four cats won't eat it anymore—I'm really disappointed.
This review has been translated.
View original||Netherlands
3 x Kip (600 g)
New recipe is a flop! 😢
Freeze-dried chicken—you wonder how it can suddenly taste so different that it’s no longer considered tasty. My cats used to go crazy for this. Especially my female cat, she would almost kill for it. And now… she won’t touch it at all and doesn’t understand why she suddenly isn’t getting any treats anymore. And it’s bizarre to read that Toby is experiencing exactly the same thing. So Zooplus/Bitiba, please switch back to the old version.
This review has been translated.
View original||Germany
Hühnchen (3 x 200 g)
XXL Chicken
I can agree with the comments from the other buyers. For 8 years, my girls looked forward to their treats every evening. Then the recipe was changed, and when it came to treats, I was really at a loss because they wouldn’t accept any alternatives. I’d be absolutely delighted if the manufacturer went back to the old recipe.
This review has been translated.
View original|Germany
Hühnchen (3 x 200 g)
Rejected after the change
Like many others, my cats have been turning their noses up at the Snackies since the packaging was changed. As soon as I opened the new tin, there was an unpleasant smell, and both of my tomcats immediately turned away and walked off. When I contacted customer service, I only got a brief reply offering to return part of the product, but no answer to my question about changes to the recipe or the unpleasant smell. Really disappointing, as the Snackies used to be my cats’ absolute favourite.
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View original||Germany
Hühnchen (200 g)
No acceptance after changing the ingredients
Before/After each
Crude protein: 97.3% / 93.6%
Crude fat: 4.1% / 5.8%
Crude ash: 5.2% / 3.1%
Crude fibre: 2.3% / 0.2%
I have 2 BLH cats who used to wolf it down, now they won’t touch it at all. Had a subscription for years for Chicken, Whitefish and Mix.
Had to cancel it because I end up throwing everything away.
This review has been translated.
View original||Poland
Kurczak, 200 g
Cats disappointed, me too
This used to be my cats’ favourite treat, but now they eat it very reluctantly or not at all. Supposedly, only the packaging changed. Unfortunately, along with the packaging, the colour and smell of the food changed too, and most importantly, the pieces are now really hard.
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View original||Spain
3 x Pescado blanco (330 g)
Quality change
The new product is simply awful and my pets refuse to touch it… it's nowhere near as good as it used to be until very recently.
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View original||Germany
Weißfisch (3 x 110 g)
Deficient
Since the can got bigger and now has 91% protein instead of 76%, my cats won’t eat it anymore.
Before, they used to devour it. I won’t be buying it again, even though I had it on subscription for years. Really a shame.
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View original